FAQ

Ordering & Shipping
Jewelry Care

Keeping jewelry clean is essential if you want it to sparkle to its fullest. Film from lotions, powders and skin oils dulls and reduces brilliance. To keep your jewelry looking its best, clean it on a regular basis. Note: Be very careful to use an appropriate cleaner; an inappropriate cleaner may cause damage. For example, ammonia will turn your sterling silver black. Products such as Windex and Nair have ammonia in them. . . DO NOT USE THEM!!! Problems will develop and will not clean by conventional methods if ammonia and/or a product containing ammonia has been used. 

 

Should you confront this situation, clean the jewelry with vinegar. Vinegar will not clean silver, BUT it's opposite on the PH scale and will negate the effects of the ammonia. After you clean with the vinegar, you can then clean the silver by conventional means; warm sudsy water and use a soft toothbrush, or approved sterling silver cleansers.

 

                                                Shipping
Jewelry items in stock ship within 1-2 business days. Items not in stock require 3-5 business days.
Accessories may require 2-3 weeks before shipping.
 

All orders are shipped via USPS First Class with insurance. Once your order is shipped you will receive an email with the tracking number.

 

We can ship internationally. Please contact me directly at andi@billoware.com before placing an order.

 

Handling Fee

A $3.00 handling fee will be added for holiday packaging.

 

 

Return Policy

Billoware Jewelry is strong, but can be delicate. Please treat it with care. If an issue arises with a piece please contact me directly at andi@billoware.com, and I will handle it personally to your satisfaction.

 

Custom Orders
We gladly accept custom orders. Please contact me directly at andi@billoware.com.

 

Privacy Policy

GDPR POLICY: This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control.

Information I Collect: To fulfill your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly.

Why I Need Your Information and How I Use It: I rely on a number of legal bases to collect, use, and share your information, including:

-as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
-when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Information Sharing and Disclosure: Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention: I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. My past sold orders are viewable to me for the length of time that my shop is open.

Transfers of Personal Information Outside the EU: I am based in the US, and all my data is in the USA.

Your Rights: If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information:

-Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me: For purposes of EU data protection law, I, Andi B. O'Connor, am the data controller of your personal information. If you have any questions or concerns, you may contact me. 

Products